Why book with you and not direct?
We know that the time in port is one of the most important parts of anyone's vacation, so we take our commitment to deliver great shore excursions very seriously. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions.
Are your prices lower than the cruise lines?
Our prices are as much as 40% lower than the cruise lines, as well as higher in quality. Unlike the cruise lines' crowded excursions, our average excursion size is only 12 people.
Do you provide guaranteed return to ship?
We have never had a customer miss their ship. Our team possesses over 80 years of combined cruise line experience and we are not aware of a single case in which a customer on an independent tour missed a ship. In the extremely unlikely event that you miss your ship due to the late arrival of one of our tours, we will arrange and pay for your accommodations, meals, and transportation to the next port of call, and we will pay you an additional $500 USD per customer for the inconvenience.
Do you have a hotline for travelers?
Yes, we provide 24/7 support for travelers - available any time from any place in the world in the unlikely event that you encounter any difficulties. Simply call 866-999-6590
What are the shore excursion sizes?
Private shore excursions allow you to travel with your party alone, and in many cases, to fully customize your shore tour. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour.
Small group shore excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines.
Standard shore excursions typically range from 20-50 people. These tours are similar in size to those of the cruise lines. While these day excursions are larger in size, our focus on quality remains extremely high.
What types of shore excursions do you offer?
Scenic shore excursions provide up-close and personal access to some of the most spectacular natural environments on Earth.
Cultural shore excursions allow you to experience the customs, heritage, and local flavor of the destinations.
Active shore excursions offer a multitude of exciting and adventurous experiences.
Water/Beach shore excursions provide unique ways to enjoy the ocean, beach, and sea life.
Culinary shore excursions allow you to sample the local culinary delights.
Do you do group excursions?
Yes, we love groups and are great at it! We offer a wide variety of excursions for your group needs - whether you're coordinating a family or school reunion, bachelor/bachelorette party, or planning a professional seminar for an organization, we offer a great variety of amenities to make your group event unique and unforgettable. Since we are not a large cruise line catering to thousands of customers per day, our group excursions allow you to travel in much smaller groups offering a more personalized experience. For groups of four or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour.
What is your cancellation policy?
With very few exceptions, you can cancel a tour up to 14 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 14 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.