We have had many vacations over the years, worked on every possible angle to stretch fun and funds. Theresa redefines service, the personal attention, genuine compassion and ferocious drive to make our experiences unique and special is unmatched.
Theresa takes the guess work out of the process by asking questions and listening to create your perfect getaway. We have worked with get for our last several vacations, and will continue for many years to come.
It is difficult to find anyone who knows how to provide this level of service, I would welcome the opportunity to help anyone understand why they should select @SmithPollin DreamVacations.
today’s environment, booking vacations is hard. Why? There are a million and
one websites out there that all have information on them. You can look at peer
reviews until you are blue in the face. Is this ship really that bad? Is it the
best thing ever? Is the resort awesome? Was it an isolated incident? Who knows.
And sorting through all of them and figuring out what is real and what is
somebody making a mountain out of a mole hill takes time.
Which is where Theresa comes in. We love working with her for our vacations. It generally involves a quick phone call giving her a budget and the vibe we are looking for. And then go on an awesome vacation. No pecking through reviews and pricing that should be written in hieroglyphics. Just straight up advice and no nonsense planning.
Prior to using Theresa’s team, I would spend hours planning and routing and reading. Now? I pick the phone up or I email the awesome team and they take care of me and we get to enjoy our vacation.
If you are booking a large group or an intimate vacation, I highly recommend Theresa and her team. Awesome to do business with and they make vacations FUN!"
“I used CruiseOne to book a family vacation and had the pleasure of working with Theresa. She is very knowledgeable and goes out of her way to get you the best deals. I am a customer with lots of questions and she was extremely patient with me and was always prompt answering all my emails. I definitely recommend using CruiseOne for all your vacation needs and their bonus deals are a plus. Thanks Theresa for making vacation planning easy and stress free!”
“I have thrown just about every curveball I've got at Rachel and your folks and you've handled them all without breaking a sweat. A long cruise with tours in a foreign country? No problem. Erratic friends who can't make up their mind if they want to go or not? No problem. Last minute hotel bookings needed? No problem. And should I mention the bonuses? Getting random calls to let us know we've been upgraded in our cabin or the cruise fare has dropped? Extra onboard credit? I use a travel agency so I don't have to worry. With Cruise One, not only do I not have to worry, I'm happily surprised at the GOOD that happens. I recommend Cruise One on ANY opportunity I've got.”
"Everything worked out even better than planned. On all three shore excursions we met people in the bus who said they appreciated those excursions and they were far better than the ones offered by the ship. We, too, were impressed with the quality of the excursions and tour guides. The cruise was spectacular and all the arrangements made in advance were spectacular."
"As we started out on our excursion in Juneau (to Mendenhall Glacier) there were a group of Bald Eagles, in a certain area by Sandy Beach, and our tour guide made a quick, unexpected stop, so we could take photos. It was an amazing once-in-lifetime trip. Thank you for assisting us in our travel arrangements!"
"They take care of the customer and always keep you informed when you need to do something or when there is any changes - makes it worry free!"
"CruiseOne - SmithPollin Group provides us their unique personal touch on all of our cruises to make it successful"
"You all ROCK! I have complete confidence in getting all the details and great pricing. No gimmicks"
"Everything had been taken care of from beginning to end. Not a single thing to worry about once we arrived at the airport until we touched down after our week long vacation. Also, Rachel specifically, everyone was great at making sure we knew what to expect before we left and made sure all questions had been answered."
"Appreciated the desire and willingness to do whatever it took to make our trip memorable. There are always things that can't be helped [flight delays] but it was easy to see the effort put into making the experience special."
"CruiseOne was excellent and very efficient to do business with. All our questions were answered in a timely fashion by phone and email and I liked the fact that all representatives worked with us as a team. Thank you for organizing an amazing week for us."
"CruiseOne has always taken such good care of our cruise plans and always provides updated information as it becomes available. We are lifetime customers of CruiseOne!"
"You guys are awesome. You were very patient in taking my calls more than a few times, changed rooms according to our need couple of times and finally even sent the cash back check."
"We've never had a single problem with the people or the bookings at CruiseOne. I talked with someone in the shuttle to LAX and their holiday was a booking disaster so I gave them your web address with high recommnedations.."