Customer Service

  • TOP THREE REASONS:

    1) We are unbiased experts who share information the cruise lines and resorts won’t.

    2) It does NOT cost more, and should save you money and time.

    3) We are paid by the cruise lines and tour operators, NOT you.

    INDUSTRY EXPERTS: We are constantly updating our product knowledge through continuing education (product & destination seminars, tradeshows, seminars at sea, site inspections), by building professional relationships with the cruise lines, district sales managers, and getting valuable client feedback.  Our office is filled with people who love travel and we most likely have someone who has "been there and done that", and who will share that knowledge with you.

    WE SAVE YOU MONEY & TIME: We have the same rates and promotions as the cruise lines, resorts and tour operators ("vendors") but we also have access to specially negotiated rates, such as exclusive group rates, regional specials, or other rates only available to our agency.  A vendor agent can never offer you a group rate for an individual booking – we do it every day for our clients.  The bottom line is that we cost you nothing and can actually save you money.

    We offer better and lower cost travel protection policies than many direct vendors.

    Let’s not forget the old adage "Time is Money."  We also save you a lot of time by doing the research for you and giving you the ability to ask questions of experts.

    UNBIASED INFORMATION: We work for YOU and have YOUR best interest in mind.  We do not work for any one specific vendor.  We research information specific to you and find for the best rates, itinerary, and accommodations that are right for you.

    Booking direct is a "one size fits all" scenario.  They can only sell their company, whether it is the right option for you or not.  A company agent can never recommend another cruise line or vendor, and they are trained and paid to follow the path of least resistance to get your money and get you off the phone as quickly as possible.  They won’t suggest alternatives that are in your best interest unless it means a bigger sale.

    PERSONAL ATTENTION: As professional vacation specialists, we share our knowledge & experience.  We will get to know you personally, by asking important questions, so we have a better understanding of your vacation needs and dreams.  We’re a small office of dedicated professionals so you don’t have to worry about never speaking to the same person twice.

    GET WHAT YOU PAY FOR: When you book directly with a vendor, you are paying for services even if you don’t use them.  Travel agent commissions are always automatically built into the price of your cruise or tour.  It is the way the industry has always priced itself.  If you book direct, the company just pockets the commission, and you get nothing in return.

    When you book your vacation with us, you have an advocate.  Someone who will be with you from start to finish and even after you return from your vacation.  You represent just one booking to a vendor while our office represents thousands and our parent company hundreds of thousands.  We have tremendous buying clout. You have none.

    We work hard to build an open, honest, and long-lasting relationship with our valued clients.  That is why the majority of our clients are repeat travelers or referrals from past clients.

    It pays to use the services of a professional travel agent!

  • Contact us today to start planning!

    We'll work with every vendor out there to find
    you the perfect destination, and a vacation that fits within your timeframe
    and budget. Then, we'll secure every promotional offer available to you—always
    combined with the amazing benefits you receive from our Travel Perks Program.

  • Enjoy Free Service Level Upgrades!  

    Free Service Level Upgrade (1 level) for EACH of the following:

    • Free upgrade when Vacation is 11 Days (10 nights or longer) 
    • Free upgrade when booking mini-suites, suites, and their equivalents
    • Complimentary matching upgrades for additional cabins in the same household travelling together1

    Deluxe Service ($29.95/reservation)

    Choose our Deluxe Service for supreme ease in your vacation planning. Our Price Assurance Guarantee saves you the inconvenience of comparison shopping and provides peace of mind that you have booked a great deal. Our experts are here to help you with their recommendations on destinations, the cruise line that fits you best, stunning resorts, and not-to-be-missed excursions. With Deluxe Service you will receive:

    7 day-a-week reservation assistance from trained industry specialists for the best vacation choices
    Maximum Savings and Bonuses
    Access to Group Savings & Services - Even for 1 Reservation
    Price Reduction Monitoring
    2
    Shore Excursion Savings 3 & Alternatives Info
    Travel Insurance Shopping Guidance & Savings
    Price Assurance Guarantee
    4 

    Platinum Service ($69.95/reservation)

    An economical step-up from Deluxe, our Platinum Service affords you all of the benefits of Deluxe Service, with extra focus on providing even greater savings and security. We allow you to focus on relaxing, exploring, and most importantly, enjoying your vacation. With Platinum Service you will receive:

    Everything in Deluxe Service PLUS

    33% Discount on Dream Vacations Airfare Service Fees
    50% Discount on Hotel Service Fees
    Hardcopy mailings as needed/requested 

    Concierge+ Service ($119.95/reservation)

    For the ultimate in stress-free vacation planning, choose Concierge+ Service, which provides all of the advantages of our Deluxe and Platinum levels, but exclusively offers important touches to get you to your destination free of worry and with all of the little details taken care of. With Concierge+ service you will receive:

    Everything in Deluxe & Platinum PLUS

    Free Assistance with Hotel and "Independent Travel" Items. 66% Discount on Dream Vacations airfare service fees. Customized Trip Report with detailed information on your upcoming trip. Printed Custom Luggage Tags w/Plastic Holders  5 .  Subscription to our World Traveler Magazine 6 .  Airfare Arrangement Options – Please Read:

    Should you require airfare to accompany your trip, there are three primary options for the arranging your flights.

    1) Allow the Cruise Line / Tour Company to make all the needed arrangements. 2) Make all the arrangements yourself. 3) Allow Dream Vacations to make all the needed arrangements
    We recommend you review these options with your Dream Vacations Vacation Specialist to determine what is best.

    1- Airfare service fee reduction and independent travel assistance is only complimentary on additional cabins if they are doing exactly the same things as the cabin earning/purchasing the Platinum and/or Concierge+ service. If the additional cabins desire different flights, hotels, etc. then they will need to purchase/earn the upgrade as well.

    2-As an added bonus to you, from the time of your deposit to the time of final payment, we monitor the price of your vacation and if we can find a way to lower your costs, we do! This applies to all cruise line pricing only and reduction in fares may also result in reduction in bonuses, so we’ll only take lower prices if there is overall benefit to you the client.

    3- Made through Shore Excursion Group via the links provided by us or from our 
    Shore Excursions website. There is no guarantee Shore Excursion Group will have offerings in every port/destination.

    4-Price Assurance Guarantee: We are so confident that we have the best combination of price and service for you that we’ll match or beat any quote you receive for identical trips - plus you get our great service. Due to the limitations of travel industry practices, this offer applies only to quotes presented to us prior to your making a deposit and only on identical trips (the entire invoice) booked FIT (non-group). Please see our Price Monitoring Service for post deposit price protection.

    5-When available for printing by your cruise line and/or tour provider.

    6-Subscription will run up to 2 years after the end of the qualifying trip.

  • Cancellation policies vary by supplier.  Please use this list to quickly find the policies for the suppliers you are using.

    WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE

    Cruise Lines:

    Resorts:

    • Sandals/Beaches
    • Other Resorts: For all other resorts please see the terms and conditions on your eticket, paper documentation, and/or the supplier(s) website(s)

    Tour Companies:

    TravelPerks Dream Vacations

    • We assess a fully creditable $100 per reservation cancellation fee.   This means that if you cancel our cancellation fee is credited to any future similar reservation any time in the future - you have nothing to lose.   The $100 is fully refundable if you have our travel insurance and file an approved claim.  When refunded by the insurance company, the fee is not creditable to future travel.
    • If you are part of our Next To Nothing Deposit Program, the cancellation fee listed above is replaced with the amount of your initial deposit ($50 per person plus a small service fee) as that initial deposit is 100% non-refundable.

    Note: All cancellation policies subject to change at the discretion of the supplier.  It is the traveler's responsibility to comply with all supplier terms and conditions.


  • At TravelPerks Dream Vacations, we are committed to protecting your privacy. We use the information we collect to assist us in processing your order.  Please read on for more details about our privacy policy.


    The Information We Collect: TravelPerks Dream Vacations collects from you necessary information, such as your name, email address, physical address and payment information necessary to process your order.


    We Do Not Share Your Personal Information: TravelPerks Dream Vacations does not sell, trade, or rent your personal information to others.  This information is for our private records only.  We restrict access to your orders to those employees only who need the information to provide products or services to you.  Personal information is not available to any third party via our website or through other means.


    Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us.  We do not share or sell your email address to any third parties.


    Use of Cookies: TravelPerks Dream Vacations uses cookies to enhance your shopping and browsing experience and keep track of your order information.  The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.


    Still have questions? If you have additional questions, or wish to further discuss details of our privacy policy, please feel free to contact us at 541-349-0036.

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    Read All Reviews

    From Our Clients...

    Worry Free!

    "You folks are incredible and your services outstanding! No one does it better."

    – Robert C. - Celebrity Cruise, March 2023

    Easy and Stress Free!

    "I used TravelPerks to book a family vacation and had the pleasure of working with Theresa. She is very knowledgeable and goes out of her way to get you the best deals. I am a customer with lots of questions and she was extremely patient with me and was always prompt answering all my emails. I definitely recommend using TravelPerks for all your vacation needs and their bonus deals are a plus. Thanks Theresa for making vacation planning easy and stress free!"

    – Linda - Sacramento, CA

    Exceptional support through delayed vacation due to COVID

    "Theresa was wonderful. We had been planning this Alaskan cruise since 2019 and then COVID hit and then we were still unsure about 2021 so we waited another year. Theresa took care of everything for us, checking in with us every couple of weeks and making sure that we were getting our checklist taken care of. Thank you, Theresa and TravelPerks Dream Vacations, we had a great time and cannot wait for our next cruise."

    – Donna H. - Alaska Cruise, 2022

    Easy to Work With

    "We loved how easy it was to work with Montika. She was super flexible and provided us plenty of options, even when we kept switching dates and the amount of people, etc."

    – Katie D. - Disney Cruise, March 2023

    Flawless Honeymooning

    "I used TravelPerks to book my honeymoon and had the pleasure of working with Matt Kim. He is very knowledgeable and goes out of his way to get you the best deals. Matt was extremely patient and was always prompt answering my emails. I definitely recommend using TravelPerks for all your vacation needs and their bonus deals are a plus. Thanks, Matt, for making vacation planning easy and stress free!"

    – Michael S. - February 2023

    Booking a Vacation is FUN!

    "In today’s environment, booking vacations is hard. Why? There are a million and one websites out there that all have information on them. You can look at peer reviews until you are blue in the face. Is this ship really that bad? Is it the best thing ever? Is the resort awesome? Was it an isolated incident? Who knows. And sorting through all of them and figuring out what is real and what is somebody making a mountain out of a molehill takes time.

    Which is where Theresa comes in. We love working with her for our vacations. It generally involves a quick phone call giving her a budget and the vibe we are looking for. And then go on an awesome vacation. No pecking through reviews and pricing that should be written in hieroglyphics. Just straight-up advice and no-nonsense planning.

    Prior to using Theresa’s team, I would spend hours planning and routing and reading. Now? I pick the phone up or I email the awesome team and they take care of me and we get to enjoy our vacation. If you are booking a large group or an intimate vacation, I highly recommend Theresa and her team. Awesome to do business with and they make vacations FUN!"

    – Ben - Atlanta, GA