Frequently Asked Questions
Read below for some frequently asked questions.
Why use a travel agent?
TOP THREE REASONS:
1) We are unbiased experts who share information the cruise lines and resorts wont.
2) It does NOT cost more, and should save you money and time.
3) We are paid by the cruise lines and tour operators, NOT you.
INDUSTRY EXPERTS: We are constantly updating our product knowledge through continuing education (product & destination seminars, tradeshows, seminars at sea, site inspections), by building professional relationships with the cruise lines, district sales managers, and getting valuable client feedback. Our office is filled with people who love travel and we most likely have someone who has "been there and done that", and who will share that knowledge with you.
WE SAVE YOU MONEY & TIME: We have the same rates and promotions as the cruise lines, resorts and tour operators ("vendors") but we also have access to specially negotiated rates, such as exclusive group rates, regional specials, or other rates only available to our agency. A vendor agent can never offer you a group rate for an individual booking we do it every day for our clients. The bottom line is that we cost you nothing and can actually save you money.
We offer better and lower cost travel protection policies than many direct vendors.
Lets not forget the old adage "Time is Money." We also save you a lot of time by doing the research for you and giving you the ability to ask questions of experts.
UNBIASED INFORMATION: We work for YOU and have YOUR best interest in mind. We do not work for any one specific vendor. We research information specific to you and find for the best rates, itinerary, and accommodations that are right for you.
Booking direct is a "one size fits all" scenario. They can only sell their company, whether it is the right option for you or not. A company agent can never recommend another cruise line or vendor, and they are trained and paid to follow the path of least resistance to get your money and get you off the phone as quickly as possible. They wont suggest alternatives that are in your best interest unless it means a bigger sale.
PERSONAL ATTENTION: As professional vacation specialists, we share our knowledge & experience. We will get to know you personally, by asking important questions, so we have a better understanding of your vacation needs and dreams. Were a small office of dedicated professionals so you dont have to worry about never speaking to the same person twice.
GET WHAT YOU PAY FOR: When you book directly with a vendor, you are paying for services even if you dont use them. Travel agent commissions are always automatically built into the price of your cruise or tour. It is the way the industry has always priced itself. If you book direct, the company just pockets the commission, and you get nothing in return.
When you book your vacation with us, you have an advocate. Someone who will be with you from start to finish and even after you return from your vacation. You represent just one booking to a vendor while our office represents thousands and our parent company hundreds of thousands. We have tremendous buying clout. You have none.
We work hard to build an open, honest, and long-lasting relationship with our valued clients. That is why the majority of our clients are repeat travelers or referrals from past clients.
It pays to use the services of a professional travel agent!
Where do I start?
Contact us today to start planning!
We'll work with every vendor out there to find you the perfect destination, and a vacation that fits within your timeframe and budget. Then, we'll secure every promotional offer available to youalways combined with the amazing benefits you receive from our Travel Perks Program.
What are your service level upgrades?
Enjoy Free Service Level Upgrades!
Free Service Level Upgrade (1 level) for EACH of the following:
- Free upgrade when Vacation is 11 Days (10 nights or longer)
- Free upgrade when booking mini-suites, suites, and their equivalents
- Complimentary matching upgrades for additional cabins in the same household travelling together1
Deluxe Service ($29.95/reservation)
Choose our Deluxe Service for supreme ease in your vacation planning. Our Price Assurance Guarantee saves you the inconvenience of comparison shopping and provides peace of mind that you have booked a great deal. Our experts are here to help you with their recommendations on destinations, the cruise line that fits you best, stunning resorts, and not-to-be-missed excursions. With Deluxe Service you will receive:
7 day-a-week reservation assistance from trained industry specialists for the best vacation choices Maximum Savings and Bonuses Access to Group Savings & Services - Even for 1 Reservation Price Reduction Monitoring 2 Shore Excursion Savings3 & Alternatives Info Travel Insurance Shopping Guidance & Savings Price Assurance Guarantee 4
Platinum Service ($69.95/reservation)
An economical step-up from Deluxe, our Platinum Service affords you all of the benefits of Deluxe Service, with extra focus on providing even greater savings and security. We allow you to focus on relaxing, exploring, and most importantly, enjoying your vacation. With Platinum Service you will receive:
Everything in Deluxe Service PLUS
33% Discount on Dream Vacations Airfare Service Fees 50% Discount on Hotel Service Fees Hardcopy mailings as needed/requested
Concierge+ Service ($119.95/reservation)
For the ultimate in stress-free vacation planning, choose Concierge+ Service, which provides all of the advantages of our Deluxe and Platinum levels, but exclusively offers important touches to get you to your destination free of worry and with all of the little details taken care of. With Concierge+ service you will receive:
Everything in Deluxe & Platinum PLUS
Free Assistance with Hotel and "Independent Travel" Items. 66% Discount on Dream Vacations airfare service fees. Customized Trip Report with detailed information on your upcoming trip. Printed Custom Luggage Tags w/Plastic Holders 5 . Subscription to our World Traveler Magazine 6 . Airfare Arrangement Options Please Read:
Should you require airfare to accompany your trip, there are three primary options for the arranging your flights.
1) Allow the Cruise Line / Tour Company to make all the needed arrangements. 2) Make all the arrangements yourself. 3) Allow Dream Vacations to make all the needed arrangements We recommend you review these options with your Dream Vacations Vacation Specialist to determine what is best.
1- Airfare service fee reduction and independent travel assistance is only complimentary on additional cabins if they are doing exactly the same things as the cabin earning/purchasing the Platinum and/or Concierge+ service. If the additional cabins desire different flights, hotels, etc. then they will need to purchase/earn the upgrade as well.
2-As an added bonus to you, from the time of your deposit to the time of final payment, we monitor the price of your vacation and if we can find a way to lower your costs, we do! This applies to all cruise line pricing only and reduction in fares may also result in reduction in bonuses, so well only take lower prices if there is overall benefit to you the client.
3- Made through Shore Excursion Group via the links provided by us or from our Shore Excursions website. There is no guarantee Shore Excursion Group will have offerings in every port/destination.
4-Price Assurance Guarantee: We are so confident that we have the best combination of price and service for you that well match or beat any quote you receive for identical trips - plus you get our great service. Due to the limitations of travel industry practices, this offer applies only to quotes presented to us prior to your making a deposit and only on identical trips (the entire invoice) booked FIT (non-group). Please see our Price Monitoring Service for post deposit price protection.
5-When available for printing by your cruise line and/or tour provider.
6-Subscription will run up to 2 years after the end of the qualifying trip.
Cancellation policies vary by supplier. Please use this list to quickly find the policies for the suppliers you are using.
WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE
- AMA Waterways
- Avalon River Cruises
- Carnival Cruise Line
- Celebrity Cruise Line
- Disney Cruise Line
- Holland America Cruise Line
- Norwegian Cruise Line
- Oceania Cruises
- Princess Cruise Line
- Regent Seven Seas
- Royal Caribbean
- Uniworld River Cruises
- Viking River Cruises
- Other Resorts: For all other resorts please see the terms and conditions on your eticket, paper documentation, and/or the supplier(s) website(s)
TravelPerks Dream Vacations
- We assess a fully creditable $100 per reservation cancellation fee. This means that if you cancel our cancellation fee is credited to any future similar reservation any time in the future - you have nothing to lose. The $100 is fully refundable if you have our travel insurance and file an approved claim. When refunded by the insurance company, the fee is not creditable to future travel.
- If you are part of our Next To Nothing Deposit Program, the cancellation fee listed above is replaced with the amount of your initial deposit ($50 per person plus a small service fee) as that initial deposit is 100% non-refundable.
Note: All cancellation policies subject to change at the discretion of the supplier. It is the traveler's responsibility to comply with all supplier terms and conditions.
The Information We Collect: TravelPerks Dream Vacations collects from you necessary information, such as your name, email address, physical address and payment information necessary to process your order.
We Do Not Share Your Personal Information: TravelPerks Dream Vacations does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees only who need the information to provide products or services to you. Personal information is not available to any third party via our website or through other means.
Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.
Information About Airline Travel
Thank you for booking your vacation with TravelPerks Dream Vacations! It has been our pleasure to assist you.
As your reservation contains flights we wanted to make sure that you are informed of the important information regarding Air Travel.
Some airlines will either allow you to pick your seats or change what they have auto-selected for you. Some airlines do not allow seat selection until 24 hours before the flight or at check-in. If the airline with which you are flying allows early seat selection***, you may do so by logging into the airline website using your air confirmation number. With some airlines an extra charge may be incurred for seat selection. There is no limit on the number of times that you can change or upgrade your seats as long as availability allows. Additionally, it is a good idea to provide your email and other contact information so that the airline may provide updates on your flights. You may also provide your mileage loyalty information, create a loyalty account, and provide any TSA Precheck or Global Entry numbers.
**Some airlines do not have assigned seating, seating is done on a first arrive-first seated basis at the time of boarding; other airlines such as British Airlines and other budget airlines such as Spirit, Frontier, and Allegiant do not allow seat selection until 24 hours before the flight without an extra charge. If you are traveling with minor-children, the airlines will ensure at least one parent is seated with each child on the flight.
Code Sharing. Code sharing occurs when one airline sells the flights in partnership with one of their partner brands i.e., United Airlines operated by British Airlines or Alaska Airlines operated by Delta Airlines. In these cases, early seat selection is more difficult. Seat selection is done through the airline with whom the flight is operated and any rules governing the availability of early seat selection is from the airline the for whom the flight is operated. For example, while United Airlines may allow early seat selection, if a segment of the flights is operated by British Airlines, seat selection will not be available until 24 hours before the fight or at check-in because British Airlines is operating the flight and United simply purchased space from British Airlines and this does not change the way British Airlines operates.
In most cases, airlines request that you check in 24 hours prior to your scheduled departure time via their website or through their mobile app. It is recommended that you download the airline mobile app, you will be able to check in, review and change seats, pay for bags and or meals at this time. Additionally, you may be able to either email the boarding pass electronically or access the boarding pass through the mobile app. Using electronic boarding passes through the mobile app is the best way to stay up-to-date on any flight time or gate changes.
You still have the option to check in at the counter on the day of your flight. Some airports will have Self-Service Kiosks at the airport for check-in. You can use these to check in for your flight and pay any baggage fees, as well as print out the airline luggage tags and boarding passes.
For international flights, particularly if you are not a frequent international traveler, once you complete online check-in, you may not able to print or access your boarding passes. This is because the airline needs to verify your passport at the airport before they can provide a boarding pass.
Most airlines allow one personal item such as a purse, small backpack, or briefcase, and one slightly larger carry on item so long as one item fits under the seat in front of you and the other item in the overhead bin. In most cases these items can NOT exceed 18 x 14 x 8 inches.
For domestic flights, you can pay to check one bag. These fees range from $15 to $50, with the average being $25/bag each way. In most cases the dimensions of the checked bag can be no more than 62 inches and weigh no more than 50 pounds. If your bag does not meet the airline requirements, extra fees will be added.
For international flights, the carry-on allowance is the same. For checked luggage you are generally allowed one bag at no cost (same size and weight)** and additional bags will be subject to fees. Please note that airlines are very strict about the weight of the bags.
*First class / Business Class ticket holders may be allowed up to three free checked bags at 70 pounds*
**Please note that your end destination, time of year, and airline may impact your baggage allowance. It is imperative that you check with your airline to verify your airlines baggage allowance. Additionally, if you will be taking any smaller regional flights during your trip, you may be subject to much more restrictive weight allowances which you should consider from the outset of your journey. For instance, most foreign regional airlines have a baggage weight limit of roughly 40 pounds. If your regional flight is attached to your flight that began in the U.S., the international weights apply. If, however, you land in a destination and later fly to another, the regional limits will apply to any flight not attached to an outgoing or returning flight to the U.S.
Getting to the Airport
For domestic travel, it is advised that you arrive at the airport two hours before your flight is scheduled to depart.
For international travel, you should arrive three hours before your flight.
Remember, unless you are a frequent traveler with priority boarding, it takes time to check bags, get through security, and make your way to the gate. Boarding generally begins 30 minutes before the scheduled departure time.
If you are traveling with small children or those needing extra time to get through an airport consider allowing up to an additional hour.
Please do not place your passports or other travel documents in any bag to which you will not have easy access as you may need to present it at the gate before boarding.
Below are helpful links:
TSA Travel Tips
TSA - What Can You Bring?
TSA Pre-check Application & Renewals
Alaska / Horizon Airlines
Jet Blue Airlines
Traveling to the Dominican Republic? Click Here!
Why purchase travel insurance?
We recommend Travel Protection because of common travel problems such as flight delays, injuries/illness, unpredictable weather and/or lost/stolen luggage. Our Travel Insurance Plan provides protection designed just for travelers and can provide coverage for many things that can go wrong before, and during your trip.
Top Ten Reasons to Use Travel Insurance
- You have to cancel your trip due to an unexpected event such as bad weather or the financial default of your airline, cruise line or tour operator.
- You have to return home early due to an unexpected emergency such as an illness or death in the family.
- Your luggage is lost or delayed, forcing you to purchase necessary essentials, or prescription medications.
- Your luggage or personal effects are damaged or stolen.
- You need an emergency medical evacuation due to an accident or sudden illness.
- You run into flight delays and miss a portion of your trip or cruise.
- Your trip is interrupted due to an unexpected hurricane or storm.
- You lose your passport, leaving you stranded abroad.
- You need assistance with replacing a prescription or an emergency cash transfer.
Read more about our Travel Protection Plans.
What is the best way to pay for things while traveling?
We recommend using a credit card wherever possible because you will get a better exchange rate than at an ATM or exchange bureau. A lot of credit cards still charge a foreign-transaction fee, so make sure to find a credit card that has no fees. Most hotels, restaurants and retailers will accept major credit cards in large cities.
When you need pocket money, use your debit card at a bank. You will get a much more favorable exchange rate than those offered by foreign-exchange bureaus.
It is also a good idea to have a little cash on you when you arrive to an airport in a foreign country in case you need to pay for a visa or taxi. Unfortunately, ATMs are not always reliable! Try to exchange as little cash as possible at the airport currency exchange bureau, as they often charge hefty fees for foreign travelers.
Obtaining a visa is the sole responsibility of the traveler!
TravelPerks Does Not Provide Visas.
Check with your supplier and the consulate of the countries you're visiting for what visas you may need.
What is the best time to take a cruise?
Any time of year is a great time for a cruise, but it really depends on the destination. The Caribbean is perfect for cruising all year long, but some of the more exotic destinations may only be seasonal. Alaskan Cruises typically take place between May and September and cruises to Europe are usually between April and November.
When are cruises most affordable?
Cruises are typically the least expensive between September and Christmas, but not during Christmas as that is usually more expensive. Most people take vacations during the peak summer months, so if you wait until after summer there are some pretty good deals available.
How long are cruises?
Cruises can be for as long or as short as you would like! Some cruises are as short as three days and some are three months. We can help you create the perfect itinerary based on how much time you would like to spend cruising.
What travel documents do I need?
Travel Document Requirements for All Passengers
Passengers must be booked by their FULL LEGAL NAME as it appears on their documentation of citizenship (Passport and/or Birth Certificate and Drivers License) no nicknames, incorrect spellings, different surnames, etc. will be accepted.
All passenger ships and airlines are required to file a passenger manifest with the Bureau of Citizenship and Immigration Services (BCIS). This information is collected by the cruise lines at least 14 days prior to departure. Most cruise lines collect this information through their website, and airlines collect the needed information at the time of reservation. Passengers not complying with this regulation will be denied boarding, and will not be entitled to a refund. Please make certain that all passengers comply with the document requirements for your cruise. You must check with your cruise/airline/tour operator to ensure 100% compliance.
A valid passport is REQUIRED for everyone, and must be valid for six months after your trip end date UNLESS you are taking a Closed Loop cruise from a US port.
"Closed Loop cruises from a US Port do not require a passport (this can change at anytime) and is only as far as the USA is concerned. Many countries you may be visiting DO REQUIRE a passport for closed loop cruises and it is YOUR responsibility to research and meet these requirements. Keep in mind that the closed loop exemption is only for cruises. If you get sick and need to fly home from outside the US you will be denied without a passport. We highly recommend everyone travel with a valid US passport regardless of closed loop status. The closed loop exemption is only as per the US government, some cruise lines may require passports regardless, although we are unaware of any at present.
If you are NOT required to have a passport for your trip you may use naturalization papers OR an original certified copy, with raised seal, of your birth certificate along with a government-issued photo ID that is valid for travel some state IDs are not valid for travel. The photo ID must be issued by a state or federal government, i.e. a state drivers license with photograph. Voters Registration or Social Security cards are not acceptable proofs of citizenship. If you are traveling with your birth certificate as proof of citizenship, and your name has changed since the birth certificate was issued, you must provide documentation supporting the name change such as marriage certificate or court document.
- Visas may be required for entry into some countries. Your cruise line and/or tour company should notify you of any required visas/documents. TravelPerks is not responsible for any failure of the cruise line and/or tour company to do so.
- Children under 16 years do not need a photo ID. A minor traveling with an adult who is not the sole legal guardian or only living parent, must have a notarized parent/guardian consent letter that authorizes the minor to travel and receive medical treatment in case of emergency. If you need a sample, please ask.
All non-U.S. citizens, residing in the United States, must show a valid Alien Registration (green card) along with their valid passports. All others must show valid passport and other required visas including a multi-entry visa for the U.S. All non-U.S. citizens must check with all appropriate government agencies, embassies or consulates regarding visa and documentation requirements to travel to the ports of call included in the itinerary.
It is the sole responsibility of all guests to provide the proper citizenship documentation required for embarkation of their vessel and re-entry into the United States. Guests will also be responsible for providing proper identification upon airport check-in. Those without proper identification will be denied boarding. Guests denied boarding by immigration officials or travel providers due to lack of proper documentation, criminal convictions, or any reason, will not be entitled to a refund.
1) Some countries have a very strict policy of denying entry to those with criminal convictions, Canada is a one of those. If you have a criminal conviction, it is your responsibility to ensure that you can enter the countries on your trip. Being denied entry or the ability to board the ship is not covered by insurance and is not subject to refund of any portion of your vacation costs. 2) Owing back child support can also be grounds for denial of travel. 3) Pregnancy: If you are pregnant or may become pregnant, it is important to ensure you meet the conditions of travel for your cruise line (generally not beyond 24 weeks at any point during the cruise). All these issues are your responsibility to comply with, and no refunds will be granted for any denial of travel.
NO EXCEPTIONS WILL BE MADE
Do I need cash on board the ship?
Most ships have a no-cash policy during the cruise. During the check-in process, you will be asked to set up an onboard credit account, if you have not already during your pre-cruise paperwork. This is most commonly done with a credit card but you may also use Travelers Checks or cash. Most ships will not accept personal checks.
You can charge all drinks and other services to your stateroom and pay at the end of the cruise. On most cruises you can check your balance any time using your rooms television.
What should I pack for a cruise?
Cruise lines allow you to bring as much luggage as you like. Keep in mind that checked luggage can take several hours to get to your stateroom, so it is a good idea to keep a carry-on bag with your travel documents, valuables and any other item you may want in the first few hours of the cruise (camera, medications, etc.)
Some items you may not want to forget are:
- Comfortable walking shoes for walking around the ship and in port
- Chargers for your electronic devices
Are there dress codes on cruises?
Your ticket package or cruise line brochure will provide specific information on the cruise's dress style. Daytime attire is "resort casual" with shorts and jeans appropriate. There are three main categories for dinner attire in the main restaurants:
FORMAL: For gentlemen, a tuxedo or suit is appropriate, for ladies, a long or short cocktail dress or dressy pantsuit.
INFORMAL: Gentlemen will be asked to wear a jacket without tie and for the ladies, a dress or pantsuit is appropriate.
CASUAL: For gentlemen, an open shirt and slacks are appropriate, for the ladies, casual dresses, or pants. No shorts and on some cruise lines, no jeans are allowed in the dining room for dinner.
Some ships also offer theme nights, so make sure to check your cruise itinerary to pack accordingly!
What will there be to eat on board?
All standard meals are included in the price of your cruise. Most ships will offer several choices for breakfast which may include a buffet and a full breakfast served in the dining room. You may also have the option of having continental or a full breakfast served in your stateroom. There are usually several choices for lunch and dinner: buffet, lighter fare on deck, and/or a full menu selection served to you in the dining room.
Some restaurants on board will offer a variety of different foods, 24-hour pizza, ice cream parlors, coffee and much more.
Soda and alcoholic beverages are not usually included in the price of your cruise.
*** If you are celebrating a special event (anniversary, birthday, etc.) please be sure to let us know. We will notify the cruise line and most will provide you with a complimentary cake. Be sure to reconfirm this request directly with the Maitre d. If you forget to tell us, dont worry - just give the Maitre d one days notice to comply with your wishes.
What if I have dietary restrictions?
All cruise lines are able to accommodate dietary needs and restrictions. If you require kosher, halal, gluten-free or vegetarian meals, please let us know at least 30 days prior to your departure and we will inform the cruise line of your needs. If you forget to do so, you can always see the Maitre d' and they will do their best to accommodate you but there is no guarantee they will have foods on board for every need.
What is the drinking age on a cruise?
You must be 21 years old to legally consume beer, wine and other alcoholic beverages on board.
What are the entertainment options?
From contemporary musical theater to Las Vegas-inspired productions, from live comedy acts to electrifying night clubs and casinos, you'll find an amazing and exciting array of complimentary onboard entertainment that will excite attendees of all ages and desires.
Cruise ships offer an incredible variety of absolutely amazing Broadway, Cirque, skating, or aquatic shows that are sure to wow everyone.
Enjoy an opportunity to dress up and have a "night on the town" with a nice drink at a specialty or piano bar, a terrific meal at the main or specialty dining rooms, and then take in a show. Still not ready to call it a night? There's dancing and late night comedy to keep you going. Don't worry about the kids as they will love taking advantage of the kids' clubs!
Want a quieter evening? Don't want to dress up? No worries--there are plenty of entertainment choices that will please everyone. That's the best part of a cruise ship.
Do I tip on a cruise?
Tipping is a personal matter and the proper way to compensate the staff for the excellent service you receive. Most ship staff work primarily for tips. Tips are generally $11 to $13 a day per person and added to your on board account automatically. Some cruise lines allow for pre-paying your tips, and some even require it depending on your meal plan choices. If you havent pre-paid your tips, and would like to do so, please ask your Vacation Specialist if this is available for your vacation. While at your discretion, we do recommend tipping room-service $1.00 per person being served. Tips for bar items are included in your charge. Spa and other personal services may have the tip automatically included. Where it isnt, tipping is appropriate at normal levels for similar services in the US.
What is there to do in port?
There will be so much to choose from that your hardest problem will be figuring out what to do. You can go off on your own or take a guided tour. Every cruise will offer various excursions. Cruising is a great way to see a number of different destinations -- perhaps ones that you will want to take a vacation to again in the future!
Is motion sickness a problem?
Motion sickness is not typically a problem, as the most popular cruise destinations often have some of the calmest waters in the world. Modern ships have stabilizers and access to accurate weather information. There are also many effective preventative medications, which are always a good thing to pack, just in case.
What if I have to cancel my trip?
TravelPerks offers a very comprehensive and competitive Trip Cancellation/Interruption protection program that is available exclusively to our valued customers. We highly recommend this protection. If you haven't already made the smart choice to protect your vacation investment, contact your Vacation Specialist or the first available agent at 541-349-0036.
Cancellation Penalties vary by supplier. Please see our Cancellation Policies FAQ for links to your supplier's terms and conditions.
Are there military discounts?
To thank you for your service many cruise lines offer special military benefits to you and your family members!
Whether you are a veteran or one of the country's active duty military personnel, National Guard, or reserve member you may be entitled to these special military offers by select cruise lines.
For full offer details please contact your Vacation Specialist. Military ID will be required on the day of cruise embarkation at the pier.
Why book with you and not direct?
We know that the time in port is one of the most important parts of anyone's vacation, so we take our commitment to deliver great shore excursions very seriously. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions.
Are your prices lower than the cruise lines?
Our prices are as much as 40% lower than the cruise lines, as well as higher in quality. Unlike the cruise lines' crowded excursions, our average excursion size is only 12 people.
Do you provide guaranteed return to ship?
We have never had a customer miss their ship. Our team possesses over 80 years of combined cruise line experience and we are not aware of a single case in which a customer on an independent tour missed a ship. In the extremely unlikely event that you miss your ship due to the late arrival of one of our tours, we will arrange and pay for your accommodations, meals, and transportation to the next port of call, and we will pay you an additional $500 USD per customer for the inconvenience.
Do you have a hotline for travelers?
Yes, we provide 24/7 support for travelers - available any time from any place in the world in the unlikely event that you encounter any difficulties. Simply call 866-999-6590
What are the shore excursion sizes?
Private shore excursions allow you to travel with your party alone, and in many cases, to fully customize your shore tour. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour.
Small group shore excursions generally range in size from 2-20 people, providing a more personalized experience than the large excursions offered by the cruise lines.
Standard shore excursions typically range from 20-50 people. These tours are similar in size to those of the cruise lines. While these day excursions are larger in size, our focus on quality remains extremely high.
What types of shore excursions do you offer?
Scenic shore excursions provide up-close and personal access to some of the most spectacular natural environments on Earth.
Cultural shore excursions allow you to experience the customs, heritage, and local flavor of the destinations.
Active shore excursions offer a multitude of exciting and adventurous experiences.
Water/Beach shore excursions provide unique ways to enjoy the ocean, beach, and sea life.
Culinary shore excursions allow you to sample the local culinary delights.
Do you do group excursions?
Yes, we love groups and are great at it! We offer a wide variety of excursions for your group needs - whether you're coordinating a family or school reunion, bachelor/bachelorette party, or planning a professional seminar for an organization, we offer a great variety of amenities to make your group event unique and unforgettable. Since we are not a large cruise line catering to thousands of customers per day, our group excursions allow you to travel in much smaller groups offering a more personalized experience. For groups of four or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour.
What is your cancellation policy?
With very few exceptions, you can cancel a tour up to 14 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 14 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.
What does "All-Inclusive" mean?
All-Inclusive means that the resort includes a minimum of three meals daily, non-alcoholic beverages, most alcoholic beverages, gratuities and many other services in the price. Some resorts even offer use of various amenities in their all-inclusive packages.
Each resort is differentcontact us to inquire about a specific resort!
What does "European Plan" or "EP" mean?
European Plan (also referred to as EP) usually refers to accommodations only. European Plans do not include meals or drinks, therefore, if you choose this option, you will need to budget in for food, drinks, taxes, and tips at the resort. If the resort you are looking at offers the European Plan and you do not plan to spend a lot on food and drinks within the resort, then this plan is a good option for you. Keep in mind that on the EP you can easily go beyond your anticipated budget once you are at your destination. For this reason, many people choose All-Inclusive packages to avoid "hidden" costs.
What kind of activities do resorts have?
No two resorts are the same, therefore, each resort has different activities available. Many resorts will have various watersport activities (such as kayaking, snorkeling, etc) included in the price. Please make sure to check with each resort to find out what is included and what is not.
Can I purchase travel insurance for resorts?
Yes, in fact, we highly recommend it! Read more about our Travel Protection Plans.
Why book a tour with a travel agent?
We love what we do and we are experts at delivering you the most options of available tours. Our team has many years of experience and knowledge about a variety of destinations worldwide and we are committed to providing you with the best tours within your budget so you will have the experience of a lifetime!
Do you offer the lowest price guaranteed?
Yeswe guarantee that our prices will be the lowest you can find. If you happen to find a lower priced tour we will match the price!
Do you offer tours for groups of all sizes?
Yeswe offer tours for groups of all sizes.
Where do you offer tours?
We offer tours in hundreds of destinations on every continent (except Antarcticabut we hope to add that soon!) Whether you want to explore the ancient ruins in Italy or spend a week on safari in Kenya, we offer tours wherever you want to go!
How long are most tours?
The length of tours varies. Please contact us for more info on specific tours.
What if I need to cancel my tour?
Tours cancelled more than 7 days before the date of the tour are fully refundable. Tour cancelled 7 days or less of the tour start date are non-refundable.
Escorted Land Tours
From Our Clients...
"You guys are awesome. You were very patient in taking my calls more than a few times, changed rooms according to our need couple of times and finally even sent the cash back check."
Service & Savings
I have thrown just about every curveball I've got at Rachel and your folks and you've handled them all without breaking a sweat. A long cruise with tours in a foreign country? No problem. Erratic friends who can't make up their mind if they want to go or not? No problem. Last minute hotel bookings needed? No problem. And should I mention the bonuses? Getting random calls to let us know we've been upgraded in our cabin or the cruise fare has dropped? Extra onboard credit? I use a travel agency so I don't have to worry. With TravelPerks, not only do I not have to worry, I'm happily surprised at the GOOD that happens. I recommend TravelPerks on ANY opportunity I've got.
Once In A Lifetime Trip
"As we started out on our excursion in Juneau (to Mendenhall Glacier) there were a group of Bald Eagles, in a certain area by Sandy Beach, and our tour guide made a quick, unexpected stop, so we could take photos. It was an amazing once-in-lifetime trip. Thank you for assisting us in our travel arrangements!"
Ready to go again!
"Words can not explain the marvelous time we had on our very first cruise. Theresa is the Best Travel Agent!! There was not a time when I called with questions that my questions went unanswered
Easy and Stress Free!
"I used TravelPerks to book a family vacation and had the pleasure of working with Theresa. She is very knowledgeable and goes out of her way to get you the best deals. I am a customer with lots of questions and she was extremely patient with me and was always prompt answering all my emails. I definitely recommend using TravelPerks for all your vacation needs and their bonus deals are a plus. Thanks Theresa for making vacation planning easy and stress free!"
Spectacular Shore Excursions
"Everything worked out even better than planned. On all three shore excursions we met people in the bus who said they appreciated those excursions and they were far better than the ones offered by the ship. We, too, were impressed with the quality of the excursions and tour guides. The cruise was spectacular and all the arrangements made in advance were spectacular."