Customer Service

  • Why use a travel agent?

    TOP THREE REASONS:

    1) We are unbiased experts who share information the cruise lines and resorts won’t.

    2) It does NOT cost more, and should save you money and time.

    3) We are paid by the cruise lines and tour operators, NOT you.

    INDUSTRY EXPERTS: We are constantly updating our product knowledge through continuing education (product & destination seminars, tradeshows, seminars at sea, site inspections), by building professional relationships with the cruise lines, district sales managers, and getting valuable client feedback.  Our office is filled with people who love travel and we most likely have someone who has "been there and done that", and who will share that knowledge with you.

    WE SAVE YOU MONEY & TIME: We have the same rates and promotions as the cruise lines, resorts and tour operators ("vendors") but we also have access to specially negotiated rates, such as exclusive group rates, regional specials, or other rates only available to our agency.  A vendor agent can never offer you a group rate for an individual booking – we do it every day for our clients.  The bottom line is that we cost you nothing and can actually save you money.

    We offer better and lower cost travel protection policies than many direct vendors.

    Let’s not forget the old adage "Time is Money."  We also save you a lot of time by doing the research for you and giving you the ability to ask questions of experts.

    UNBIASED INFORMATION: We work for YOU and have YOUR best interest in mind.  We do not work for any one specific vendor.  We research information specific to you and find for the best rates, itinerary, and accommodations that are right for you.

    Booking direct is a "one size fits all" scenario.  They can only sell their company, whether it is the right option for you or not.  A company agent can never recommend another cruise line or vendor, and they are trained and paid to follow the path of least resistance to get your money and get you off the phone as quickly as possible.  They won’t suggest alternatives that are in your best interest unless it means a bigger sale.

    PERSONAL ATTENTION: As professional vacation specialists, we share our knowledge & experience.  We will get to know you personally, by asking important questions, so we have a better understanding of your vacation needs and dreams.  We’re a small office of dedicated professionals so you don’t have to worry about never speaking to the same person twice.

    GET WHAT YOU PAY FOR: When you book directly with a vendor, you are paying for services even if you don’t use them.  Travel agent commissions are always automatically built into the price of your cruise or tour.  It is the way the industry has always priced itself.  If you book direct, the company just pockets the commission, and you get nothing in return.

    When you book your vacation with us, you have an advocate.  Someone who will be with you from start to finish and even after you return from your vacation.  You represent just one booking to a vendor while our office represents thousands and our parent company hundreds of thousands.  We have tremendous buying clout. You have none.

    We work hard to build an open, honest, and long-lasting relationship with our valued clients.  That is why the majority of our clients are repeat travelers or referrals from past clients.

    It pays to use the services of a professional travel agent!

  • Where do I start?

    Contact us today to start planning!

    We'll work with every vendor out there to find you the perfect destination, and a vacation that fits within your timeframe and budget. Then, we'll secure every promotional offer available to you—always combined with the amazing benefits you receive from our Travel Perks Program.

  • What are your service level upgrades?

    Enjoy Free Service Level Upgrades!  

    Free Service Level Upgrade (1 level) for EACH of the following:

    • Free upgrade when Vacation is 11 Days (10 nights or longer) 
    • Free upgrade when booking mini-suites, suites, and their equivalents
    • Complimentary matching upgrades for additional cabins in the same household travelling together1

    Deluxe Service ($29.95/reservation)

    Choose our Deluxe Service for supreme ease in your vacation planning. Our Price Assurance Guarantee saves you the inconvenience of comparison shopping and provides peace of mind that you have booked a great deal. Our experts are here to help you with their recommendations on destinations, the cruise line that fits you best, stunning resorts, and not-to-be-missed excursions. With Deluxe Service you will receive:

    7 day-a-week reservation assistance from trained industry specialists for the best vacation choices Maximum Savings and Bonuses Access to Group Savings & Services - Even for 1 Reservation Price Reduction Monitoring 2 Shore Excursion Savings3 & Alternatives Info Travel Insurance Shopping Guidance & Savings Price Assurance Guarantee 4 

    Platinum Service ($69.95/reservation)

    An economical step-up from Deluxe, our Platinum Service affords you all of the benefits of Deluxe Service, with extra focus on providing even greater savings and security. We allow you to focus on relaxing, exploring, and most importantly, enjoying your vacation. With Platinum Service you will receive:

    Everything in Deluxe Service PLUS

    33% Discount on Dream Vacations Airfare Service Fees 50% Discount on Hotel Service Fees Hardcopy mailings as needed/requested 

    Concierge+ Service ($119.95/reservation)

    For the ultimate in stress-free vacation planning, choose Concierge+ Service, which provides all of the advantages of our Deluxe and Platinum levels, but exclusively offers important touches to get you to your destination free of worry and with all of the little details taken care of. With Concierge+ service you will receive:

    Everything in Deluxe & Platinum PLUS

    Free Assistance with Hotel and "Independent Travel" Items. 66% Discount on Dream Vacations airfare service fees. Customized Trip Report with detailed information on your upcoming trip. Printed Custom Luggage Tags w/Plastic Holders 5 .  Subscription to our World Traveler Magazine 6 .  Airfare Arrangement Options – Please Read:

    Should you require airfare to accompany your trip, there are three primary options for the arranging your flights.

    1) Allow the Cruise Line / Tour Company to make all the needed arrangements. 2) Make all the arrangements yourself. 3) Allow Dream Vacations to make all the needed arrangements We recommend you review these options with your Dream Vacations Vacation Specialist to determine what is best.


    1- Airfare service fee reduction and independent travel assistance is only complimentary on additional cabins if they are doing exactly the same things as the cabin earning/purchasing the Platinum and/or Concierge+ service. If the additional cabins desire different flights, hotels, etc. then they will need to purchase/earn the upgrade as well.
    2-As an added bonus to you, from the time of your deposit to the time of final payment, we monitor the price of your vacation and if we can find a way to lower your costs, we do! This applies to all cruise line pricing only and reduction in fares may also result in reduction in bonuses, so we’ll only take lower prices if there is overall benefit to you the client.
    3- Made through Shore Excursion Group via the links provided by us or from our 
    Shore Excursions website. There is no guarantee Shore Excursion Group will have offerings in every port/destination.
    4-Price Assurance Guarantee: We are so confident that we have the best combination of price and service for you that we’ll match or beat any quote you receive for identical trips - plus you get our great service. Due to the limitations of travel industry practices, this offer applies only to quotes presented to us prior to your making a deposit and only on identical trips (the entire invoice) booked FIT (non-group). Please see our Price Monitoring Service for post deposit price protection.
    5-When available for printing by your cruise line and/or tour provider.
    6-Subscription will run up to 2 years after the end of the qualifying trip.

  • Cancellation Policies

    Cancellation policies vary by supplier.  Please use this list to quickly find the policies for the suppliers you are using.

    WE HIGHLY RECOMMEND THE PURCHASE OF TRAVEL INSURANCE

    Cruise Lines:

    Resorts:

    • Sandals/Beaches
    • Other Resorts: For all other resorts please see the terms and conditions on your eticket, paper documentation, and/or the supplier(s) website(s)

    Tour Companies:

    TravelPerks Dream Vacations

    • We assess a fully creditable $100 per reservation cancellation fee.   This means that if you cancel our cancellation fee is credited to any future similar reservation any time in the future - you have nothing to lose.   The $100 is fully refundable if you have our travel insurance and file an approved claim.  When refunded by the insurance company, the fee is not creditable to future travel.
    • If you are part of our Next To Nothing Deposit Program, the cancellation fee listed above is replaced with the amount of your initial deposit ($50 per person plus a small service fee) as that initial deposit is 100% non-refundable.

    Note: All cancellation policies subject to change at the discretion of the supplier.  It is the traveler's responsibility to comply with all supplier terms and conditions.

  • Privacy Policy

    At TravelPerks Dream Vacations, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders.  Please read on for more details about our privacy policy.

    The Information We Collect: TravelPerks Dream Vacations collects from you the necessary information, such as name, email address, address and payment information, to process orders.

    We Do Not Share Your Personal Information: TravelPerks Dream Vacations does not sell, trade, or rent your personal information to others.  This information is for our private records only.  We restrict access to your orders to those employees who need to know that information to provide products or services to you.  Personal information is not available to any third party via our website or through other means.

    Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us.  We do not share or sell your email address to any third parties.

    Use of Cookies: TravelPerks Dream Vacations uses cookies to enhance your shopping and browsing experience and keep track of your order information.  The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

    Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

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